FAQ’s

We offer a variety of convenient and secure payment options to cater to our customers’ preferences. Currently, we accept the following payment methods:

1. Credit and Debit Cards: We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover. You can securely provide your card details during the checkout process.

2. Online Payment Platforms: We also support popular online payment platforms such as PayPal, Apple Pay, Google Pay, and Amazon Pay. Simply select your preferred platform at checkout to complete your payment securely.

3. Bank Transfers: For certain transactions or bulk orders, we may accept direct bank transfers. Please contact our customer support team for detailed instructions if you wish to proceed with this payment method.

Yes, we prioritize the security of your payment information. We utilize industry-standard encryption protocols and partner with trusted payment service providers to ensure that your sensitive data is protected. Your payment details are handled securely and confidentially throughout the entire payment process.

If the order has not been shipped/assigned a tracking number, you can update the shipping address via email. If your order has been shipped, please contact our manual service for more help. If you edit via the payment method platform, it doesn’t work.

You can cancel the order in “Account” by yourself before it ships out.

Note: once the order has been shipped out, it can not be canceled anymore.

Please log in to your Wrepair account and visit “My orders” to check the order status. Generally, it will take 1-3 working days to prepare your order. We will email you with a tracking number when it is shipped out. 

Hi, generally, it takes 1-3 working days to process the order. Once your order is shipped out, we will send you an email with tracking info for your order. You can track the order status in “My orders.” For more details on shipping time to your country, please refer to Shipping info. Based on our international shipment methods, it will take some days to reach you.

Generally, an email with a tracking number will be sent to your account email address after the order ships out in 24 hours. If you did not receive the email:
1. Please visit “My orders” to check the order status. It could still be in processing.
2. Please check if you logged in to the correct Wrepair account. The email is sent to the registered email address.
3. Please check your junk emails and if your email address shielded our email.

We apologize for the inconvenience, kindly suggest you contact our customer service to check for details if necessary.
Note: picture and Item ID or Item SKU of the defective item are needed.

Generally, there is no additional fee. As our prices do not include taxes or duties, it is not 100% sure whether you will be charged for taxes or not.
1. If you are charged and you want the parcel, we suggest you pay for taxes first, then send us the receipt, we can refund you part of it as compensation.
2. If you don’t want this package, you can contact us for more help.

On the checkout page, there are boxes for coupon codes. Please type in the correct coupon code and then click “APPLY.”

Sorry, only one coupon code can be applied to an order at one time. But points can be used with coupons at the same time.
Please note: For popping-up coupons, please “Collect” them first, then they will be saved.

Hi, It may be because of the following reasons:
1. The discount is applied to the original price but not the sale price on the page.
2. The code has already expired.
3. The purchase amount does not meet the standard of this code.

Once an order is already placed, it could not add any coupon. If the order has not shipped out yet, you can cancel it by yourself and get a full refund. Then you can apply the coupon for a new order.

1. Kindly check if the account email address and password are correct.
2. If you forgot your password, click the button“Forgot Your Password” on the login page for help.
Please note: If the registered email address was wrong, contact us for more help.

Hi, you can edit or change the details of your account via “My Account.”
Please note: You cannot change the registered email address. You may contact us to delete the wrong account.

Hi, you can edit or change the details of your account via “My Account.”
Please note: You cannot change the registered email address. You may contact us to delete the wrong account.