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Refund & Return Policy

This Refund & Return Policy (“Policy”) describes the guidelines and procedures for requesting refunds and returns for products or services provided by Wrepair (“we,” “us,” or “our”). By using our services, you agree to the terms and conditions outlined in this Policy. If you do not agree with this Policy, please do not use our services.

1. **Refund Eligibility**
We strive to provide high-quality products and services. If you are not satisfied with your purchase, you may be eligible for a refund or return based on the following conditions:
– Products: Refunds or returns may be considered for defective or damaged products, provided that you notify us within a reasonable timeframe after receiving the product.
– Services: Refunds or returns for services may be considered based on the specific terms and conditions outlined in your service agreement or contract.

2. **Refund & Return Process**
To request a refund or return, please follow these steps:
– Contact our customer support team within the specified timeframe and provide details of your request.
– We may request additional information or evidence, such as photographs or documentation, to assess your refund or return request.
– We will review your request and notify you of the outcome within a reasonable timeframe.
– If your request is approved, we will provide instructions for returning the product or completing the necessary steps for a refund.

3. **Conditions for Refunds & Returns**
– Products: The product must be returned in its original condition, unless otherwise specified. Any accessories, packaging, or promotional items that came with the product must also be returned.
– Services: Refund eligibility for services may vary based on the specific terms outlined in your service agreement or contract.

4. **Non-Refundable & Non-Returnable Items**
Certain items may not be eligible for refunds or returns due to their nature, hygiene reasons, or other applicable restrictions. These items may include, but are not limited to, downloadable software, personalized products, and perishable goods.

5. **Shipping & Handling Fees**
Unless otherwise specified, shipping and handling fees are non-refundable. If you are returning a product, you may be responsible for the return shipping costs, unless the return is due to our error or a defective/damaged product.

6. **Processing Time for Refunds**
Once we have received the returned product or assessed your refund request for services, we will process the refund within a reasonable timeframe. The exact processing time may vary depending on factors such as payment method, financial institution processing times, and applicable regulations.

7. **Contact Us**
If you have any questions or concerns about our Refund & Return Policy or need assistance with a refund or return, please contact us at info@wrepair.com. Our customer support team will be happy to assist you.

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